Refund Policy

Credit Pack refunds

Unused Credit Packs: If you have not used any credits from a Credit Pack purchase, you may request a full refund within 7 days of the purchase date. Contact support@jemukrap.com with your order details.

Partially used Credit Packs: If you have used some credits from a pack, refund eligibility is assessed case by case. The refund amount may be reduced based on the number of credits already consumed and any applicable processing fees.

Fully used Credit Packs: Credit Packs where all credits have been consumed are generally not eligible for refund, except where required by applicable consumer protection law.

One-Time Pass refunds

Unused One-Time Pass: If you have purchased a One-Time Pass (£8.99 GBP) but have not initiated generation, you may request a full refund within 7 days of purchase.

Generation started but failed: If generation fails before successful completion, your One-Time Pass entitlement may be restored for retry, or you may request a refund. Contact support@jemukrap.com with your order ID.

Generation succeeded: Once a video has been successfully generated and delivered, the One-Time Pass is considered consumed and is not eligible for refund, except where required by applicable law.

Payment refund

A payment refund returns an approved amount to the original payment method through Waffo. A payment refund is not created merely because credits are returned to a service balance.

Credit purchases and unused credits

Credit packs are purchases of service credits for eligible generation requests. Unused credits are not automatically converted to cash or automatically refunded. Requests concerning unused or partially used credits are reviewed under this Refund Policy and applicable non-waivable consumer rights.

Failed generation and credit return

Under the current generation flow, credits reserved for a request that fails before successful completion are returned to the user’s service balance. This is a credit return, not a payment refund, and does not send money to the original payment method.

If you experience repeated generation failures, contact support@jemukrap.com for investigation and possible refund consideration.

Duplicate charge

If you believe you were charged more than once for the same purchase, or were charged an incorrect amount, contact support@jemukrap.com immediately with your order information.

We will verify the transaction records and, if a duplicate or incorrect charge is confirmed, issue a refund for the affected amount. Processing time depends on payment provider investigation requirements.

How to request a refund

Send refund requests to support@jemukrap.com with: (a) the email address associated with your account (if applicable); (b) the relevant order ID or transaction details; (c) a description of the issue.

Do not send full payment card information via email. We will respond within a reasonable time and may request additional verification.

Submitting a refund request does not guarantee approval. Each request is reviewed based on this policy and applicable consumer protection laws.

Consumer rights

This policy does not limit any rights you may have under applicable mandatory consumer protection laws. If your local law provides refund rights that exceed this policy, those legal rights apply.

For UK consumers: You may have a 14-day right of withdrawal for digital content purchases, subject to certain conditions. This right may be lost if you request generation to begin before the 14-day period ends and you acknowledge that you thereby lose your right of withdrawal.

Nothing in this policy limits rights that cannot be waived under applicable law.

One-Time Pass generation failure

A failed One-Time Pass generation restores or preserves the single-use entitlement for recovery under the deployed service rules. It does not issue credits and is not proof that a payment refund has been sent. Any original-payment refund remains subject to this Refund Policy.